M Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

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This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, online booking system, and in-clinic services.

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1. Information We Collect

We collect only the information necessary to provide massage therapy services and operate our online booking platform.

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A. Personal Identification Information

• Full name

• Email address

• Phone number

• Home address (if required for receipts or insurance claims)

• Date of birth (if required for treatment records)

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B. Health Information

As a Registered Massage Therapy clinic, we collect limited health-related information necessary for safe treatment, including:

• Medical history

• Current medications

• Injury details

• Pregnancy status (if applicable)

• Treatment notes and assessments

This information is considered sensitive personal health information.

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C. Booking and Transaction Information

• Appointment history

• Service selections

• Payment method (processed securely through third-party payment providers)

• Insurance provider details (if submitted)

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D. Technical Data

When you visit our website:

• IP address

• Browser type

• Device type

• Cookies and usage data

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2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Scheduling and confirming appointments

• Providing massage therapy treatment

• Maintaining clinical records as required by law

• Processing payments

• Issuing insurance-compliant receipts

• Sending appointment reminders

• Responding to inquiries

• Improving website functionality

• Meeting regulatory and professional obligations

• We do not sell, rent, or trade your personal information.

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​​3. Consent

By using our website, booking an appointment, or receiving treatment, you consent to the collection, use, and disclosure of your information as outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions (for example, clinical record retention requirements).

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4. Information Sharing & Disclosure

We only share personal information under the following circumstances:

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A. Payment Processors

Payments are processed through secure third-party payment providers. We do not store full credit card information.

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B. Insurance Providers

If you request direct billing or submit receipts, relevant information may be shared with your insurance provider at your direction.

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C. Regulatory Bodies

As a Registered Massage Therapist, we may be required to provide records to regulatory colleges or governing bodies if legally mandated.

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D. Legal Requirements

We may disclose personal information if required by law, court order, subpoena, or government authority.

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E. Service Providers

We may use third-party providers for:

• Website hosting

• Online booking platforms

• Email communications

• These providers are contractually obligated to protect your data.

• We do not share your health information for marketing purposes.

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​​5. Data Storage & Security

We implement reasonable administrative, physical, and technical safeguards to protect your information, including:

• Secure, encrypted booking platforms

• Password-protected systems

• Restricted access to clinical files

• Secure data hosting environments

Health records are retained in accordance with provincial healthcare regulations.

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​6. Data Retention

We retain personal and health information only as long as required:

• Clinical records are maintained for the legally mandated retention period.

• Booking and financial records are retained for accounting and tax compliance.

• Website analytics data may be retained in anonymized form.

After the retention period, data is securely destroyed.

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​7. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience

• Analyze website traffic

• Enable booking functionality

You may disable cookies in your browser settings; however, certain features may not function properly.

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​​8. Marketing Communications

We may send appointment confirmations and reminders.

We will only send promotional emails if you have opted in. You may unsubscribe at any time.

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9. Access & Correction Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent for certain uses (subject to legal limits)

• Requests may be submitted in writing to the contact information below.

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​10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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​11. Children’s Privacy

Our services are not directed to individuals under 18 without parental or guardian consent.

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​​12. Cross-Border Data Transfers

If third-party service providers store data outside of Canada, your information may be subject to the laws of that jurisdiction. We ensure contractual safeguards are in place.

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13. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be posted on our website.

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This Privacy Policy applies to all online bookings, in-clinic services, and website interactions associated with M Wellness.